Reviews

"They’ve always been very helpful and responsive."

Michael was great! He was friendly, professional, and helpful. He clearly explained what he could and could not find. He asked before doing anything that would cost extra (opening ceiling drywall) and was clear about what his opinion was versus the evidence he could find. This is the second time we’ve used Bestway Plumbing. They’ve always been very helpful and responsive. Would definitely recommend and absolutely will use again.

Chris R.

"Their professionalism and responsiveness is amazing. Their customer service is above all others."

Bestway Plumbing is an amazing company. We had an outdoor faucet break. They came out immediately to fix it. They also installed our tankless water heater and water softener for great prices. We will never use another plumber. Their professionalism and responsiveness is amazing. Their customer service is above all others.

Stacey D.

"I'm very happy with all aspects of the job done!"

Very happy with the quality of work by Dan and Rob! It was a good experience from the estimate to the completion of the job. Dan worked with me to show options and provided solid professional direction. I'm very happy with all aspects of the job done and will definitely be hiring them again for my next job!

Shane D.

"The difference in experience between the other company was evident off the bat."

This was the second plumbing company I had look at the issue. The issue was stem related. The difference in experience was evident off the bat. Daniel recognized brands, parts, and conditions that the previous company just looked at and wanted to fully replace the 3 stem unit with a single stem system they were more familiar with. Bestway presented me with 2 very reasonable options. The first being a singular stem replacement that would take a bit more time to get the lone part, or an immediate fix with a kit of 3 stems to replace the bad part and the 2 similar parts that likely have the same lifespan. Went with the 3 piece fix. Reasonable price, and couldn't be happier.

Daniel P.

"From the beginning, the customer service was very responsive and provided a very transparent pricing proposal."

I had one of the most pleasant contracting experiences with Bestway Plumbing from the beginning to the end. I had three aged toilets and a few faucets needing replacement. From the beginning, the customer service was very responsive and provided a very transparent pricing proposal. The price was very reasonable. The technicians were attentive to answering my questions on the phone and in emails before scheduling the on-site inspection. On the day of the work, the staff arrived timely to start the work. Three technicians worked in parallel and collaboratively to make sure the work was done with care and quickly. When the work is completed, the staff vacuumed the worksite and took away all replaced parts and even all the packaging. I am a home handyman and knew a thing or two about plumbing. Upon inspecting the finished job, I can tell Bestway didn't cut any corners; quality parts are used and the installation work was done professionally and with care.

Paying a fair price for satisfying and worry-free contract work. What more can I ask for?

Hao L.

"Strongly recommend Bestway to anyone with plumbing issues."

James was professional and took the time to explain what the issue was and what was required to repair it. He also gave some additional details and tips for other plumbing areas around the house and required maintenance. Strongly recommend Bestway to anyone with plumbing issues.

J. F.

"They provided enough information for us to make a well-informed decision."

They were very professional, competent, knowledgeable, and efficient, and gave appropriate recommendations for the repair or replacement of our water heater. They provided enough information for us to make a well-informed decision.

Diana S.

"They were efficient and extremely professional."

These guys are AWESOME!!! They really came through for me in a pinch. My water stopped working, but the problem was with the initial plumbing installers...they never showed. After 2 weeks of waiting, I called Bestway Plumbing and they came over immediately and installed the water heater within 2 hours. I totally recommend them to anyone needing to get a water heater installed. They were efficient and extremely professional. THANKS, for the great Work!!!

Michael B.

"Very knowledgeable workers and so sweet and kind."

Bestway Plumbing was assertive and quick when it came to their job! My daughter and I had been without hot water for a week and these men made sure to get in and get out! While replacing and installing our new water heater they informed me of everything they were doing and why. They also informed me of prior personal jobs done that may have fixed the current issue at the moment, but in the long run, would have caused problems. Very knowledgeable workers and so sweet and kind. Would definitely hire again!

Danielle W.

"The installation went beautifully and Sean and Will were professional and a delight to work with."

Bestway responded immediately and set up an appointment for our leaking kitchen faucet. They came out and accessed the situation and made necessary adjustments to tide us over since we felt after 26 years it was time to replace our faucet. We spoke to Shawn and Will about some choices since we really wanted a faucet that had a built-in water filter. They gave us some pricing and 2 units that night and after we did some research we decided on an American Standard Saybrook faucet. The office gave us the price of the faucet including installation and it was ordered. As soon as it came in, Geri, the office manager emailed us to schedule installation. The installation went beautifully and Sean and Will were professional and a delight to work with. We will definitely use Bestway the next time we have plumbing needs.

Suzanne M.